Brother is one of the top printer manufacturing industries and popular around the globe. These printers have very good speed and work reliably. Brother inkjet printers are small in size and provide excellent printing quality. Users can also purchase big-size laser printers for businesses. These devices are robust but still run into errors sometimes. Users often get the drum error while running the Brother printer. The error appears while installing the new cartridge.
Troubleshooting Brother Printer Drum Error
Restart the Brother printer
When the user gets a drum error on the Brother printer, he should restart the printer. Sometimes, the printer can’t get the cartridge and then starts showing the drum error. Users can try the power restart of their printer. When your Brother printer is ON, remove the power cable. Now reconnect the cable and then the Brother printer will start automatically. Go to the connected system and then give the printer command to check for drum error.
Run a printer troubleshooter
Running the troubleshooter may resolve the error. When the printer is getting an error due to the software then the troubleshooter can resolve it. Your Windows device has an inbuilt troubleshooter utility tool. Go to the system and then open the Update and Security tab. Search for the printer troubleshooter and run the tool. After running the troubleshooter, restart your Brother printer and check for the error.
Go for factory reset
You can also get the drum error due to the wrong settings. Many times, users make some invalid changes on the Brother printer and then it gets into error. Factory reset of your printer. All the settings will be reverted on the printer.
- Check the printer screen and go to Initial setup
- Tap on the Reset button option
- Hit on Factory Reset
Tap on the Reset button and your Brother printer will restart. Now the user has to reconfigure the printer to PC or network using Brother Printer Default Password. After connecting, go to the PC and give the print command to your Brother device.
Reinstall the cartridge
Whenever you get the drum error, check for the printer’s cartridge. Open the Brother printer and remove its cartridge. Now inspect the cartridge sides for pins. If the printers are tilted then fix them carefully. Make sure the contacts are not damaged. Reinstall the cartridge on your Brother device and pins should be touching the contacts. Restart the Brother device and check whether the cartridge is available or not.
Refill the ink on your cartridge
Many times, the printer shows a drum error due to an empty cartridge. Go to the printer and check ink status. Many people install the clone cartridge and then get into drum error. Sometimes, your brother’s printer can’t recognize the clone cartridge and starts showing a drum error. You have to replace it with the original cartridge. Try refilling it with good quality ink. After refilling, restart Brother printer and then take your printouts.
Repair Brother printer driver
The user should check for the driver when facing the drum error. Due to driver issues, the printer will start showing many errors. Go to your device and then you should inspect the installed Brother printer driver. Open Brother software and then search for its corrupted files. User can try repairing Brother printer driver files only when he knows the steps. You can try the driver repair tool. The best method to fix printer driver errors is reinstallation. Go to your device and then uninstall the corrupted Brother driver. Search for the driver of your Brother model and install it on the system. Try to take your printouts and then check for the drum error.
Run a malware scan on the system
Brother printer drum issues can appear when the PC has a malware infection. Whenever the user tries to send a print common, the malware starts interrupting it and the printer gets into error. The error won’t be fixed until the user removes the malware from his device. Open the system and then check for all the viruses. You should run the scan which can easily inspect and remove all the viruses from the device. Now restart the system and connect to the Brother device for taking your printouts.